How to send a request to the IT department?
This article describes how in the future a FILTER group employee can contact the IT department and report not only an IT problem, but also a wish for improvement, system development, inform about new employees who will come in nearest future or about dismissal, send a question about systems such as Business Central and Envoice and also contact the marketing department for all related questions.
- Writing a question through the website help.filter.eu is the most convenient and fastest way to get to the right department.
- Please choose from the main page button 'Submit a ticket'.
- Next, please select the most appropriate category based on your question or problem.
Fill out all fields and be sure to enter a correct email address. There you will receive a ticket number by which you can track progress and read comments, as well as respond to operator comments.
- The second option is to write to the general email address it@filter.eu . In this case, the ticket will be created without the category specified by the sender, but in the response letter you will also receive a unique code by which you can track the progress of your request.
- I would like to note that on the main page there is a knowledge base that will be constantly updated. Before contacting the department, look, there may already be a ready-made article regarding your question! The knowledge base is divided into categories, which allows you to quickly find information.